Bank Holiday bookings FAQ's

Online Bookings

You can ONLY book the May & August Bank holidays on-line. At ALL other times the campsite is turn up and pitch. The on-line booking dates are 26th-29th May & 25th-28th August 2017 - the online booking system will not allow you to book any other dates.

Checking In

 Please bring your Pay -pal confirmation it will have your booking number on it.  Important - If you have booked for other families as well please ensure that they also have the relevant information to present on check in.  Bank holidays are exceptionally busy times and only families that are pre booked and have proof of that booking will be admitted

Can our pitches be allocated together?

 We don’t have marked out or allocated pitches.  They are on first come first served basis.  If you are booking as a group you will need to ensure that everyone is booked into the same field ie Main Campsite or the Events Field field.  Both fields are subject to certain number of pitches so we cannot swap families from one to the other

Can we arrive before the Bank Holiday?

Yes - you can arrive before the bank holiday and stay on over the bank holiday only if you have pre booked.  Please ensure that you pitch up in the field that corresponds with your Bank Holiday weekend booking otherwise  you may need to move. Please check with the staff in reception if in any doubt. 

Can we stay after the Bank Holiday?

 Yes - please come down to reception before midday on the Bank Holiday Monday and you will be charged the main campsite tariff if you want to stay on for a day or two.  If you are in the Events Field  please check with the staff as there may be a group booking due in meaning  you may need to move pitch.

Are dogs allowed?

Yes - please note they must be kept on the lead at all times and any deposits cleared immediately

Can we add extra people to our booking?

 Please check with the team at Burnbake you might be able to add an extra person or child to the booking.

What time can we arrive? 

Admission will be allowed from 12 noon on the Friday until 9pm. Your weekend finishes at 12 noon on the Monday

Do we have to book for all three nights? 

Yes -it is a set three night weekend event. You don’t have to stay all three nights but you will be charged for the whole weekend.

Are we allowed fires? 

 Yes, we do allow fires in controlled fire pits off the ground.  We  hire fire pits subject to availability from the shop or you may bring your own

Ground fires are strictly prohibited.  Please respect this or you will be asked to leave without refund 

Which site is best for families? 

We advise that families with small children book for the Main Campsite so they are closer to the facilities.  Larger family groups should book for the Events Field as there is more space to gather together.

Will it be noisy?

We ask all of our guests to respect their fellow campers  and have a no noise policy after 11pm.  Please be aware that bank holidays are a particularly busy time and noise travels easily particularly at night.  If you have any concerns speak to member of the Burnbake team. 

Will there be enough facilities?  

We have a newly refurbished  toilets and shower block located at the main campsite with additional outdoor showers  We do provide porta loos on the events field where there are no main toilets.  There may be queues for the showers at peak times.

Rubbish

We ask that you keep your camping area clean and tidy and dispose of all refuse in the main bin bays located at the main campsite.

Fire pit deposits

 If you have hired a fire pit from us you will pay a charge plus a cash deposit.  You will need to return it to the shop to claim back your deposit between the times off 8-10 am or 4-7pm.

Weather

Please note we do not refund for inclement  weather  although we do try and book the sunshine!

Parking

You need to park your vehicle next to your tent and display the pass card provided  on the dashboard on display throughout the weekend.  One car per pitch.  If you have brought a second vehicle (which must be pre-booked  and paid for) it may be that you will need to leave that car elsewhere

Visitors

Please note when we are maximum capacity bank holidays we can’t take day visitors on the site.