We’re looking forward to welcoming you back from Monday 12th April.
For now, we do remain closed following government guidelines. In line with these, from Monday 12th April to Monday 17th May, you are only permitted to stay if you are the same household or support bubble.
- Your lodge will be given a deep clean by our external cleaners
- Your lodge will be cleaned again by our housekeeping staff in house targeting the hot spot areas using Ultra AX
- Your lodge will have Clinical Clean tape applied.
Clinical Clean shows the guests who has cleaned the lodge and that no one has entered that lodge after the housekeeping staff have left and before you arrive. But in case you do want to give any surfaces a once over, you will also find your own bottle of cleaning products and clothes in your lodge.
Ultra AX is a medical grade surface wipe system that protects against 99.9% of bacteria and viruses and has been clinically proven to fight coronavirus.
When you arrive
Your check in time will be 5pm-7pm we cannot accommodate an earlier check-in because of the extra cleans we have to do.
Reception will remain open during your stay, if you do want to see us in reception one household will only be allowed at a time and social distancing will apply, the same as our campsite shop.
Checkout time will be 10 clock we cannot accommodate a late checkout please leave your key either in your front door, so the cleaners know you have departed or in our key box on the wall outside reception.
We ask before you leave to put the dishwasher on and dispose of all your rubbish in the bins outside your lodge or alternatively tie the top of all your bin bags and leave in the lodge.
What does my lodge have in it?
Our Lodges are designed to feel like a home and we have tried to think of everything for you to have an enjoyable self-catering break. You can explore our lodges on our video tours page here.
We provide cleaning cloths and disinfectant spray and a bottle of hand sanitizer for all our guests. These are kept in your lodge ready for your arrival. Your Lodge is also stocked with a starter kit of toilet rolls and there’s hand soap in the bathroom too.
There will also be a breakfast pack in your lodge in the fridge.
How is my hot tub sanitised?
We follow guidance from the hot tub industry.
Our hot hub staff give each hot tub a daily dosing of sanitiser to keep the water healthy, while ensuring the inside of the tubs above the waterline and lids are effectively sanitised.
You might see our team on your decking when they carry out two daily checks. This is to ensure your hot tub is sanitised effectively. Social distancing will be applied throughout this process.
We also recommend taking a shower before you relax in the hot tub. Further information about using your hot tub can be found in your welcome folder on your coffee table.
Around the Lodge park and Campsite:
Social distancing will need to be followed whilst staying on our site.
The nature of Burnbake is the forest so it is easy to find plenty of wide, open space, If you need to come to reception or to our campsite shop it will be one household at a time, you may need to wait. Children cannot be left unsupervised around the park at any time and must be accompanied by an adult to the reception or shop.
If you want to ask a general question please come and see us at reception or email us on firstname.lastname@example.org where a staff member will reply shortly!
In an emergency an out of hours number is provided for you to contact a manager.
During your stay, if maintenance needs to be carried out, we ask you to arrange a time with us when you are out of the lodge and we will put PPE on and enter. Or if you are in the lodge we ask that one member of the lodge explains the issue and apply social distancing,
Can I use cash on site?
Not handling cash is another way both guests and team members can minimise contact.
Do I need to wear a mask and gloves at Burnbake?
We recommend checking up-to-date government guidance to help you make your own decision with confidence.
Please note: Face coverings are compulsory in our campsite shop in line with the government guidelines, thank you for your cooperation.
What is open in the local area during our stay with you?
Several National Trust sites are open, but you must pre-book in advance.
Keen to have a paddle at the beach? Fore Adventure is open down at Middle Beach in Studland,
Alternatively, our team members can advise you on places that are ready to welcome visitors. Please note we are not responsible if certain attractions and areas are closed at the time of your stay.
Enjoy your stay and stay safe.
The Burnbake Team